Orders & Payment
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Union Pay, Apple Pay, Google Pay, PayPal, Shop Pay and Klarna.
Can I pay in instalments?
Yes. Klarna allows eligible customers to split purchases into interest-free instalments, subject to Klarna approval and terms.
Can I change or cancel my order after placing it?
If your order has not yet been dispatched, please contact us as soon as possible at info@haslamliving.co.uk and we will do our best to assist.
Once an order has been dispatched, returns will need to follow our Return & Returns Policy
Do you offer trade or bulk discounts?
For larger orders, trade enquiries or multi-item purchases, please contact us at info@haslamliving.co.uk and we will be happy to discuss available options.
Delivery
How much does delivery cost and take to arrive?
Free delivery is available to most mainland UK locations.
We currently only deliver to mainland UK and do not ship to Northern Ireland or the Scottish Highlands
Orders are typically processed within 1 – 2 business days, Monday to Friday. Orders placed after 12 PM GMT or on weekends will be processed the next business day, with delivery times potentially varying due to external factors.
Estimated delivery for most orders is between 4 – 7 business days, including processing time. Delivery estimates may vary depending on the product, delivery location, courier availability and circumstances outside our reasonable control.
Tracking information will be provided following dispatch.
See our Shipping Policy for full delivery information.
Where are products dispatched from?
Haslam Living is a UK registered online furniture and home retailer.
We work with trusted UK distribution partners and delivery providers to fulfil customer orders efficiently across the United Kingdom.
Haslam Living remains your retailer and primary point of contact for customer support, delivery updates, returns and aftercare assistance.
Will my furniture arrive assembled?
Assembly requirements vary depending on the product.
Some items may arrive fully assembled, while others may require partial or full assembly. Please check the product page carefully before placing an order.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email.
Tracking information will be provided where available following dispatch.
What happens if no one is available during delivery?
Couriers may attempt redelivery or leave instructions regarding rearranging delivery or collection.
If you expect to be unavailable during delivery, please contact us in advance and we will assist where possible.
My order seems delayed. What should I do?
Occasional delays may occur due to courier issues, distribution processing, high demand, public holidays, remote delivery locations or circumstances outside our reasonable control.
If your order has not arrived within the expected time frame, please contact info@haslamliving.co.uk and we will investigate the issue for you.
Returns & Refunds
What is your returns policy?
We offer a 30-day return period from the date your item is delivered.
UK customers also have a statutory right to cancel within 14 days of receiving an order, followed by a further 14 days to return the item.
How do I start a return?
Please contact us at info@haslamliving.co.uk with your order number and reason for return.
We will provide full return instructions and the appropriate return address.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns.
If an item is faulty, damaged or incorrect, return shipping costs will be covered by Haslam Living.
We recommend using a tracked delivery service for returns.
My item arrived damaged or faulty. What should I do?
Please contact us within 48 hours of delivery with:
• Your order number
• A description of the issue
• Clear photographs where possible
We will review the issue and arrange an appropriate resolution.
When will I receive my refund?
Once your returned item has been received and inspected, refunds are normally processed to the original payment method within 5–10 business days.
Can I exchange an item?
We do not currently offer exchanges.
Our Furniture
What materials are used in your furniture?
Many products within our collection feature materials such as solid wood, metal, upholstered fabrics and contemporary mixed-material finishes depending on the product design.
Material information, dimensions and specifications are listed on individual product pages to help customers make informed purchasing decisions.
How should I care for solid wood furniture?
We recommend keeping furniture away from excessive moisture, direct sunlight and strong heat sources.
Dust regularly using a soft dry cloth and clean spills promptly using a lightly damp cloth before drying immediately.
Avoid harsh cleaning chemicals or abrasive materials.
Will the colour and grain match the product photos exactly?
Due to the natural characteristics of solid wood, slight variations in colour, grain and texture may occur between pieces.
These natural variations are part of the material's character and uniqueness.
Do you offer samples?
We do not currently offer material samples.
If you have questions regarding finishes, colours or materials, please contact our support team and we will be happy to assist.
Contact & Support
How can I contact Haslam Living?
Haslam Living is the trading name of Haslam Living Limited, a company registered in England and Wales.
Company number: 17137642
Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: info@haslamliving.co.uk
Phone: +44 20 3488 1494
When will I receive a response?
Our support team aims to respond to all enquiries within 24 hours, Monday to Friday.