Payment Policy

This Payment Policy explains how payments are accepted, processed and secured when you place an order with Haslam Living.

Haslam Living is the trading name of Haslam Living Limited, a company registered in England and Wales.

  1. Accepted Payment Methods

We accept the payment methods shown at checkout.

Available payment options may include major debit cards, credit cards, digital wallet payments and other payment providers supported by our checkout.

The payment methods available for your order will be displayed during checkout before you confirm your purchase.

We do not guarantee that every payment method will be available for every order, customer or device.

If a payment method is unavailable, declined or not authorised, you may need to choose another available payment option before your order can be completed.

  1. Payment Currency

All prices on our website are displayed in pounds sterling GBP (£), unless stated otherwise.

Your order total will be shown in GBP at checkout before payment is completed.

If you use a payment card or payment method issued outside the United Kingdom, your bank or payment provider may apply currency conversion charges, foreign transaction fees or exchange-rate differences.

These charges are set by your bank or payment provider and are not controlled by Haslam Living.

  1. VAT and Customer-Facing Prices

Product prices shown on our website are customer-facing retail prices.

Where VAT applies, prices are shown inclusive of VAT unless clearly stated otherwise.

The price shown on the product page should match the price shown at checkout, unless a clearly disclosed discount, promotion or delivery charge applies.

We take reasonable steps to keep product prices, delivery charges and checkout totals accurate and up to date.

  1. Final Order Total

The final order total will be shown at checkout before payment is completed.

This total may include the product price, any applicable discounts, any applicable delivery charges and any other charges clearly displayed before payment.

Customers should review the full checkout total before confirming payment.

  1. Delivery Charges and Regional Surcharges

Free delivery is available to most mainland UK addresses.

We do not ask customers to pay undisclosed delivery charges after an order has been placed. Any applicable delivery cost should be shown before payment is completed.

  1. Payment Timing

Payment is taken at checkout when you place your order.

Your order will not be processed for dispatch until payment has been successfully authorised or received.

If your payment is not authorised, your order may not be created or may not be processed.

  1. Checkout Security

Payments are processed securely through our checkout and approved payment providers.

We do not store your full card details on our website.

Payment providers may use security tools, fraud prevention checks, address verification or authentication processes to help protect customers and merchants from unauthorised transactions.

  1. Payment Authorisation

All payments are subject to authorisation by your card issuer, bank or payment provider.

If your payment provider does not authorise payment, we will not be responsible for any delay or non-processing of your order.

If payment fails during checkout, you may need to check your payment details, contact your bank or use a different payment method.

  1. Failed or Duplicate Payments

If you believe a payment has been taken but you have not received an order confirmation, please contact us before placing another order.

When contacting us, please include your name, email address, approximate payment time and any order number or payment reference available.

Email: info@haslamliving.co.uk

  1. Order Confirmation

After a successful order, you should receive an order confirmation email using the email address provided at checkout.

If you do not receive an order confirmation, please check your spam or junk folder first.

If you still cannot find your confirmation email, please contact us at info@haslamliving.co.uk.

  1. Payment Checks and Fraud Prevention

We reserve the right to cancel, hold or review an order if we believe there may be a payment, security or fraud risk.

In some cases, we may contact you to verify order, address or payment-related details before dispatch.

If we are unable to verify an order, we may cancel it and issue a refund where payment has been taken.

  1. Pricing Errors

We take reasonable steps to ensure product prices and checkout totals are accurate.

If we identify a pricing, payment or checkout error before dispatch, we will contact you promptly with a suitable resolution.

This may include correcting the error, cancelling the order and issuing a full refund, or offering another appropriate resolution.

  1. Refunds

Approved refunds will usually be processed back to the original payment method used at checkout, unless we agree otherwise.

Refund times can vary depending on your bank, card issuer or payment provider.

Once a refund has been processed by us, it may take additional time for the funds to appear in your account.

For full details about returns and refunds, please read our Returns & Refunds Policy.

  1. Chargebacks and Payment Disputes

If you have a concern about a payment or order, please contact us first so we can investigate and try to resolve the issue.

Opening a payment dispute or chargeback without contacting us may delay resolution while the payment provider reviews the case.

We will cooperate with payment providers and may provide order, delivery, communication and refund information where required to respond to a payment dispute.

  1. Payment Provider Terms

Some payment methods may be provided by third-party payment providers.

If you choose a third-party payment method, your payment may also be subject to that provider’s own terms, eligibility checks, privacy notice and approval process.

Haslam Living is not responsible for payment provider decisions, declined payments, provider-specific fees or eligibility requirements.

  1. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our checkout, payment providers, business operations or legal requirements.

The latest version will be published on this page.

  1. Contact Us About Payments

If you have a question about a payment, failed transaction, refund, order charge or payment confirmation, please contact us.

Email: info@haslamliving.co.uk

Phone: +44 20 3488 1494

We aim to respond to enquiries within one working day, Monday to Friday.

  1. Business Details

Haslam Living is the trading name of Haslam Living Limited.

Haslam Living Limited is registered in England and Wales.

Company number: 17137642

Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom