Last Updated: June 2026

At Haslam Living, we want customers to feel confident when shopping with us. This Returns & Refunds Policy explains your rights and the process for returning items purchased from www.haslamliving.co.uk.

1. Return Policy

We offer a 30-day return period, meaning you have 30 days from receiving your item to request a return.

2. Your Right To Cancel (UK Customers)

Under the Consumer Contracts Regulations, UK customers have the right to cancel an order within 14 days of receiving the item for any reason.

Following cancellation, customers have a further 14 days to return the item.

3. Order Fulfilment & Returns

Haslam Living is a UK registered online furniture and home retailer.

We work with trusted UK distribution partners and delivery providers to fulfil customer orders across the United Kingdom.

Haslam Living remains your retailer and primary point of contact for:

• Customer service
• Order enquiries
• Delivery support
• Returns and refunds
• Aftercare assistance

Please do not send items back to our registered office unless we have confirmed this in writing.

To start a return, email info@haslamliving.co.uk with your order number, the item you wish to return, and the reason for return.

Once your return request has been reviewed, Haslam Living will provide the correct return instructions and return address for your item. The return address may vary depending on the item, delivery route, or fulfilment location.

Haslam Living remains your retailer and main point of contact for all returns, refunds, damaged items, faulty items and aftercare.

For change-of-mind returns, customers are responsible for return shipping costs unless we confirm otherwise. For faulty, damaged or incorrect items, we will arrange the appropriate resolution in line with your statutory rights.

4. Eligibility For Returns

To be eligible for a return:

• Items should be returned in a condition suitable for resale
• Customers may inspect items as they would in a physical retail store
• Items should be returned with original packaging where possible
• All components and accessories should be included

We reserve the right to make reasonable deductions from refunds where items show signs of excessive handling, use or damage beyond what would reasonably be expected during inspection.

5. How To Start A Return

To request a return, please email us at info@haslamliving.co.uk with:

• Your order number
• The reason for the return
• Photographs where relevant

Once approved, we will provide return instructions and the appropriate return address.

6. Return Shipping Costs

Customers are responsible for return shipping costs for change of mind returns unless otherwise agreed or required by law.

There will not be a restocking fee.

If an item is faulty, damaged or incorrect:

• Return shipping costs will be covered by Haslam Living
• A replacement, repair or refund may be offered depending on the circumstances

We recommend using a tracked delivery service for returns, as we cannot be responsible for items lost during return transit.

7. Damaged, Faulty Or Incorrect Items

If your item arrives damaged, faulty or not as described, please contact us within 48 hours of delivery where possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging where applicable

We will review the issue and work to provide an appropriate resolution as quickly as possible.

8. Refunds

Once returned items have been received and inspected, refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider but are typically completed within 5–10 business days.

Original delivery charges will be refunded where required under applicable consumer law.

9. Exchanges

We do not currently offer exchanges.

10. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

• Customised or made-to-order items
• Items damaged through misuse or improper handling after delivery
• Items returned in an unsellable condition

11. Contact Us

If you have any questions regarding returns or refunds, please contact:

Haslam Living is the trading name of Haslam Living Limited, a company registered in England and Wales.

Company number: 17137642

Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom

Email: info@haslamliving.co.uk

Phone: +44 20 3488 1494