Privacy Policy

At Haslam Living Limited, we take your privacy seriously and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit or make a purchase from www.haslamliving.co.uk.

1. Who We Are

Haslam Living Limited is the data controller responsible for your personal data.

Registered Address:
Haslam Living Limited
66 Paul Road
London
EC2A 4NA
United Kingdom

Email: info@haslamliving.co.uk

2. The Information We Collect

Information you provide to us:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)

Information collected automatically:

IP address
Browser type and device information
Time zone
Website usage data (via cookies and tracking technologies)

3. How We Use Your Information

We use your data to:

Process and deliver your orders
Communicate with you about your orders or enquiries
Detect and prevent fraud
Improve our website, products, and customer experience
Send marketing communications (only if you opt in)

4. Marketing & Advertising

We use advertising platforms to promote our products and measure performance, including:

Google Ads
Meta Ads

These platforms may use cookies, pixels, and similar technologies to:

Track how you interact with our website
Measure the effectiveness of our advertising
Show you relevant ads across other websites and social media platforms

5. Email Marketing

We use Klaviyo to manage email marketing.

If you subscribe:

We collect your email and track engagement (e.g. opens and clicks)
You can unsubscribe at any time using the link in any email

6. Reviews

We use Trustpilot to collect and display customer reviews.

After making a purchase, we may share your name and email with Trustpilot so you can leave feedback about your experience.

7. Legal Basis for Processing

Under UK data protection law, we rely on:

Contract – to fulfil your orders
Legitimate interests – to improve our services and prevent fraud
Consent – for email marketing and non-essential cookies

8. Sharing Your Data

We only share your data with trusted third parties where necessary, including:

Payment providers
Delivery and logistics companies
Marketing and analytics platforms
Review platforms

We do not sell your personal data.

9. International Data Transfers

Some of our service providers may process data outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place to protect your information.

10. Data Retention

We only keep your data for as long as necessary:

Order data is retained for legal and accounting purposes
Marketing data is kept until you withdraw your consent

11. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to certain types of processing
Withdraw consent at any time

You also have the right to lodge a complaint with the
Information Commissioner's Office.

12. Cookies

We use cookies to:

Ensure our website functions properly
Analyse website traffic and behaviour
Support advertising and remarketing

You can manage your cookie preferences through your browser or our cookie banner.

13. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

14. Contact Us

If you have any questions about this policy or your personal data, please contact us at:

[Insert email address]

What I’d fix next (this matters more than the policy itself)

If you’re running ads + Klaviyo, the real risk isn’t the wording—it’s the setup:

Your cookie banner must be opt-in (not implied consent)
Meta + Google tracking should not fire before consent
Klaviyo signup must be unchecked by default
You should have a separate cookie policy page (not optional anymore)

If you want, I can audit your actual site and tell you exactly where you’re exposed (and where you’re leaving money on the table with your tracking setup).