Terms of service

OVERVIEW

This website is operated by Haslam Living Limited trading as Haslam Living. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Haslam Living.

Haslam Living Limited is a company registered in England and Wales. Our company registration number is 17137642 and our registered office address is 66 Paul Street, London, England, EC2A 4NA.

By using this website, browsing our products, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Returns Policy, Shipping Policy and any other policies referred to on this website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use this website or place an order with us.

These Terms apply to sales made to consumers in the United Kingdom through our website.

1. ABOUT HASLAM LIVING

Haslam Living is a UK registered online furniture retailer. We work with selected UK suppliers and fulfilment partners to dispatch products directly to customers.

Haslam Living remains your retailer and your point of contact for customer service, order support, delivery updates, returns and aftercare.

Our contact details are:

Trading name: Haslam Living
Legal entity: Haslam Living Limited
Company number: 17137642
Registered office: 66 Paul Street, London, EC2A 4NA
Email: info@haslamliving.co.uk
Telephone: +44 20 3488 1494

2. USE OF THIS WEBSITE

You may use this website for lawful personal shopping purposes only.

You must not misuse this website, interfere with its operation, attempt to gain unauthorised access to any part of the website, use the website for fraudulent purposes, upload malicious code, scrape the website in a way that affects its performance, or use the website in a way that breaches applicable law.

We may restrict, suspend or refuse access to the website if we reasonably believe that your use of the website is unlawful, fraudulent, abusive or harmful to us, our customers, our suppliers or our service providers.

3. PRODUCT INFORMATION

We aim to ensure that product information, images, descriptions, dimensions, materials, prices and availability are accurate and up to date.

However, product images are for illustrative purposes and colours, finishes, grain patterns, textures and proportions may appear differently depending on your screen, lighting, device settings or the natural variation of materials.

For natural materials such as wood, marble, stone, cane, rattan or similar materials, minor variations in colour, grain, tone, pattern or texture may occur. These are not normally considered faults unless the item is materially different from the product description.

Measurements are provided as accurately as possible, but small tolerances may occur due to manufacturing or supplier specifications.

We may update product information, pricing, availability or specifications at any time before an order is accepted.

4. PRODUCT AVAILABILITY

Product availability is based on supplier and fulfilment partner stock information.

Although we aim to keep availability accurate, stock may occasionally change before an order is processed. If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible and offer either a refund, an alternative product or another suitable resolution.

We are not obliged to supply a product that is unavailable, incorrectly priced or incorrectly described where the error is obvious and could reasonably have been recognised as an error.

5. ORDERS

When you place an order through our website, you are making an offer to buy the product or products in your order.

After placing an order, you may receive an order acknowledgement email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm that the order has been processed or dispatched, or when we otherwise confirm acceptance by email.

We reserve the right to refuse or cancel an order where:

The product is unavailable.

There is an obvious pricing or description error.

Payment is declined or cannot be verified.

Delivery cannot reasonably be made to the address provided.

We suspect fraud, misuse or unlawful activity.

The order breaches these Terms.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or items.

6. PRICES AND PAYMENT

All prices are shown in pounds sterling.

Unless stated otherwise, prices shown on the website include any applicable UK taxes but exclude any optional charges that are clearly shown at checkout.

Delivery charges are free of charge for orders in the UK

Payment must be made using one of the payment methods shown at checkout. By submitting payment details, you confirm that you are authorised to use the payment method provided.

We may use third party payment providers to process payments securely. We do not store your full payment card details.

7. DELIVERY

Delivery times shown on the website are estimates only. Unless otherwise stated, estimated delivery is usually 4 to 7 working days, with orders normally processed within 1 to 2 working days.

Delivery may be affected by supplier processing times, courier delays, public holidays, remote delivery locations, weather, failed delivery attempts, access restrictions or events outside our reasonable control.

We will make reasonable efforts to deliver your order within the estimated timeframe, but delivery dates are not guaranteed unless we expressly agree a guaranteed delivery date with you in writing.

You are responsible for ensuring that the delivery address and contact details provided are accurate and complete.

Some larger furniture items may require suitable access to your property. You are responsible for checking that the item will fit through doorways, hallways, staircases, lifts and intended room spaces before ordering.

If delivery fails because the address is incorrect, access is unsuitable, you are unavailable for an arranged delivery, or you refuse delivery without lawful reason, we may deduct reasonable failed delivery or return costs from any refund, where permitted by law.

8. RISK AND OWNERSHIP

The risk in the goods passes to you when the goods are delivered to you or to a person identified by you to receive them.

Ownership of the goods passes to you once we have received full payment and the goods have been delivered.

This does not affect your statutory rights.

9. CANCELLATIONS BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@haslamliving.co.uk.

We will try to cancel the order before dispatch where possible. However, because some orders are processed quickly through suppliers or fulfilment partners, we may not always be able to stop dispatch once processing has started.

If your order has already been dispatched, you may still have cancellation and return rights as set out below.

10. YOUR RIGHT TO CANCEL

If you are a UK consumer buying online, you usually have the right to cancel your order without giving a reason.

You have 14 days from the day after you receive your goods to tell us that you wish to cancel. If your order is delivered in multiple parts, the 14 day period starts from the day after you receive the final item in that order.

To cancel, you must contact us clearly by email at:

info@haslamliving.co.uk

Please include your name, order number, delivery address and the item or items you wish to cancel.

After telling us you wish to cancel, you must return the goods to us or to the return address we provide within 14 days.

You are responsible for the cost of returning goods unless the item is faulty, damaged, incorrect or we have agreed otherwise.

Returned goods must be unused, in a resaleable condition and, where possible, returned in their original packaging.

We may reduce your refund if the value of the goods has been reduced by handling beyond what is necessary to inspect them.

Your legal cancellation rights are based on UK distance selling rules, which require online sellers to tell customers that they can cancel up to 14 days after delivery.

11. REFUNDS AFTER CANCELLATION

If you cancel your order under your legal cancellation rights, we will refund the price paid for the returned goods and any standard delivery charge you paid for the original delivery, where applicable.

We may withhold the refund until we have received the goods back or you have provided evidence that you have returned them.

Refunds will usually be made using the same payment method you used to place the order, unless agreed otherwise.

We aim to process refunds within 5-10 days of receiving the returned goods or receiving evidence of return.

12. ITEMS THAT CANNOT BE CANCELLED OR RETURNED

Your legal cancellation rights may not apply to certain products, including:

Goods made to your specification.

Personalised or customised goods.

Goods that have been clearly used, damaged or altered after delivery.

Goods that cannot be returned for hygiene reasons once unsealed, where applicable.

Flat packed, assembled or partly assembled items may still be returnable, but you are responsible for ensuring they are safely repackaged for return. If the item is damaged because it is not properly repackaged, we may make a deduction from your refund.

13. FAULTY, DAMAGED OR INCORRECT GOODS

We are responsible for supplying goods that are as described, fit for purpose and of satisfactory quality, as required by the Consumer Rights Act 2015.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at info@haslamliving.co.uk.

Please include:

Your order number.

A description of the issue.

Clear photos of the item, packaging and any visible damage.

We may offer a repair, replacement, refund, replacement parts or another suitable resolution depending on the issue and your legal rights.

If the item is faulty, damaged or incorrect, we will cover reasonable return costs or arrange collection where appropriate.

Nothing in these Terms affects your statutory rights.

14. RETURNS PROCESS

To start a return, email us at:

info@haslamliving.co.uk

Please do not return goods without contacting us first. We will provide return instructions and the correct return address.

Some products may need to be returned directly to a supplier or fulfilment partner. This does not change your contract with Haslam Living. We remain your retailer and point of contact.

Goods should be returned securely packaged and protected from damage in transit.

We recommend using a tracked and insured service for returns, especially for furniture and higher value items.

15. ASSEMBLY AND PRODUCT CARE

Some products may require assembly or partial assembly. Assembly requirements are shown on the product page where available.

You are responsible for following any instructions provided with the product.

We are not responsible for damage caused by incorrect assembly, misuse, neglect, modification, unsuitable storage, failure to follow care instructions, or normal wear and tear.

For furniture, you should place items on suitable surfaces, avoid excessive moisture or heat, and follow any care guidance provided.

16. KLARNA, SHOP PAY AND THIRD PARTY PAYMENT OPTIONS

We may offer third party payment options such as Klarna, Shop Pay, PayPal, Apple Pay, Google Pay or other payment services.

These payment services are provided by third parties and may be subject to their own terms, eligibility checks, privacy policies and approval processes.

We are not responsible for the availability, approval decision or operation of third party payment services.

If you use a third party payment provider, your payment arrangement may be with that provider, but your purchase contract for the goods remains with Haslam Living Limited.

17. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer promotional discounts, voucher codes or special offers.

Promotions may be subject to separate terms, expiry dates, product exclusions, minimum order values or usage limits.

We may withdraw or amend promotions at any time before an order is accepted.

Discount codes must be applied at checkout and cannot usually be applied retrospectively after an order has been placed.

18. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, images, layout, design, product information and other materials, is owned by or licensed to Haslam Living, our suppliers, Shopify or our service providers.

You may view and use the website for personal shopping purposes only.

You must not copy, reproduce, distribute, modify, scrape, republish, sell or commercially exploit any part of the website without our prior written permission.

19. REVIEWS, COMMENTS AND SUBMISSIONS

If you submit a review, comment, message, photo or other content to us or through the website, you confirm that your submission is honest, lawful and does not infringe the rights of any third party.

You grant us permission to use, display, reproduce and publish your submitted content for the purpose of operating, improving and promoting our business, including on our website, email marketing and social media.

We may moderate, remove or refuse to publish content that we reasonably consider to be unlawful, offensive, misleading, abusive, defamatory, spam, fake, irrelevant or otherwise inappropriate.

You must not submit false reviews or impersonate another person.

20. THIRD PARTY LINKS AND SERVICES

Our website may contain links to third party websites, apps, payment providers, review platforms, delivery partners or other services.

We are not responsible for the content, security, accuracy, policies or practices of third party websites or services.

You should read the terms and privacy policies of any third party service you use.

21. SHOPIFY

Our website is powered by Shopify, which provides the ecommerce platform that allows us to sell products to you.

Your purchase contract is with Haslam Living, not Shopify.

Shopify may process certain personal data and technical information as part of providing the ecommerce platform. Please see our Privacy Policy for more information.

22. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through the website is handled in accordance with our Privacy Policy, which explains what information we collect, how we use it, who we share it with and what rights you have.

You can view our Privacy Policy here:

https://www.haslamliving.co.uk/pages/privacy-policy

23. ERRORS AND INACCURACIES

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, availability, delivery times, promotions or other details.

We reserve the right to correct any errors and update information at any time.

If an error affects an order you have placed, we will contact you and give you the option to proceed with the corrected information or cancel the affected item for a refund.

We are not obliged to supply goods at an obviously incorrect price.

24. OUR LIABILITY

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence.

Fraud or fraudulent misrepresentation.

Breach of your statutory rights.

Any other liability that cannot be excluded or limited under English law.

We are not responsible for losses that were not reasonably foreseeable when you placed your order, or for business losses, loss of profit, loss of revenue, loss of data or loss of opportunity.

Our website and products are intended for consumer use only. If you buy products for business, trade or resale purposes, we will not be liable for business related losses.

25. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include courier delays, supplier disruption, severe weather, fire, flood, strikes, transport disruption, public health emergencies, technical outages, cyber incidents, import delays or other events beyond our reasonable control.

If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to minimise the impact.

26. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The version of the Terms that applies to your order will be the version published on our website at the time your order is placed.

You should check this page periodically for updates.

27. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland, you may also bring proceedings in Scotland. If you live in Northern Ireland, you may also bring proceedings in Northern Ireland.