Shipping policy

Last Updated: June 2026

At Haslam Living, we aim to provide clear and reliable delivery information for all customer orders placed through www.haslamliving.co.uk.

Delivery Costs

We currently deliver to most addresses throughout the United Kingdom.

Free delivery is available to most mainland UK locations.

Some remote, offshore and non-mainland UK postcodes may have additional delivery charges or extended delivery timeframes. Any applicable delivery charge will be shown at checkout before payment.

Orders are typically processed within 1–2 business days. Estimated delivery is usually 4–7 working days including processing time, unless stated otherwise on the product page.

If you are unsure whether additional delivery charges may apply to your location, please contact us at info@haslamliving.co.uk or call +44 20 3488 1494 before placing your order.

Order Processing

Orders are typically processed within 1 – 2 business days, Monday to Friday. Orders placed after 12 PM GMT or on weekends will be processed the next business day, with delivery times potentially varying due to external factors.

Orders placed on weekends or public holidays are normally processed on the next working day.

Processing times may vary during busy periods, promotional events, stock updates or circumstances outside our reasonable control.

Delivery Timeframes

Estimated delivery for most orders is between 4–7 business days, including processing time.

Delivery estimates are provided for guidance only and may vary depending on:

• Product type

• Delivery location

• Courier availability

• Distribution processing

• Seasonal demand

• Adverse weather conditions

• Circumstances outside our reasonable control

Deliveries are generally made Monday to Friday.

Tracking information will be provided where available following dispatch.

Order Fulfilment

Haslam Living is a UK-registered online furniture and home retailer.

We work with trusted UK distribution partners and delivery providers to fulfil customer orders across the United Kingdom.

Haslam Living remains your retailer and primary point of contact for:

• Product enquiries

• Order support

• Delivery updates

• Returns and aftercare support

If you require assistance regarding an order or delivery, please contact us at info@haslamliving.co.uk or call +44 20 3488 1494

Tracking Your Order

Where tracking information is available, details will be provided after dispatch.

Once your order has been dispatched, you will receive a confirmation email containing delivery information where available.

If you have questions regarding the progress of your order, our support team will be happy to assist.

Partial Deliveries

Some products may be delivered in multiple packages.

In certain circumstances, individual boxes may arrive on different days depending on courier routing and delivery schedules.

If you believe part of your order is missing, please contact us and we will investigate with the relevant delivery provider.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will investigate the issue with the relevant courier or delivery provider.

Incorrect Delivery Information

Customers are responsible for ensuring all delivery details are accurate before placing an order.

Haslam Living cannot be responsible for delays, failed deliveries or additional delivery costs resulting from incorrect delivery information provided at checkout.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs where possible

We will review the issue and work with you to provide an appropriate resolution in accordance with your statutory rights and our Returns & Refunds Policy.